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Uber Eats logo
|Industry||Online food ordering|
|Founders||Travis Kalanick (CEO), Garrett Camp|
|Headquarters||San Francisco, California, United States|
Dara Khosrowshahi (CEO)|
Thuan Pham (CTO)
Ryan Graves (COO)
It partners with restaurants in hundreds of cities around the world. Ordering can be done on their website or with a smartphone/tablet application (only iOS and Android). The website claims a delivery time of 30 minutes or less.
The company made its foray into food delivery in August, 2014 with the launch of the UberFRESH service in Santa Monica, California. In 2015, the platform was renamed to UberEATS, and the ordering software was released as its own application, separate from their UberRIDES app. At the same time, they expanded the platform to include Barcelona, Chicago, and New York City. UberEATS continued to expand throughout the second half of 2015.
Uber Eats teams up with restaurants in different cities to offer a range of cuisines. Uber Eats locations provide breakfast, lunch, brunch, and/or dinner menus. Some are open 24 hours every day.
The Uber Eats smartphone/tablet application works on iOS and Android-based devices. Ordering may also be done on a PC at the company website. Users can read the menu, order, and pay using their device—optionally including a gratuity for the delivery person. The app detects the user's location and displays restaurants open at the time separately from those that are closed. Payment is charged to a credit/debit card on file with Uber. Meals are delivered by couriers using cars, bikes, or on foot. As of March 2017 the delivery fee is $4.99, excluding courier gratuity. Upon ordering, the customer is notified of the total price combining delivery fee and meal price. Customers can track the delivery status after the order is placed.
The platform occasionally features food from local celebrity chefs wishing to increase their public visibility, including some who do not have physical restaurants.
Depending on the city, people can sign up to deliver food orders for Uber Eats using their car, bike, scooter, or on foot. Delivery partners earn money for each delivery trip based on number of trips and the distance between the restaurant and the dropoff location. In most cities, partners must be 19 years of age or older in order to participate. Uber drivers who currently provide rides for Uber can also sign up to do delivery.
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